How We Deliver
Our efficient management systems ensure that costs are controlled while we achieve outstanding performance in productivity, quality and safety. Our strength lies in developing solutions that meet the immediate defined needs of our customers, and are sustainable over time -- driving continuous improvement directed at supporting our customers in making better products.
Focus on Quality
Our comprehensive quality programs bring visibility and accountability to everything that we do. Tracking performance and continually improving based on measurable goals forms a strong foundation to both our work on-site and our open communication with our customers.
At each site where we provide services we develop a layered quality auditing process based upon our customers' Key Performance Indicators. Using innovative technologies we make results visible in to management dashboards as well as regular reporting, and integration into our customers' quality programs. Using action plans, re-engineering and customer consultation we ensure that continuous improvement drives our planning and our performance.
Uncompromising Approach to Safety
Robinson believes that Safety is our overriding priority and that all accidents can be prevented. We support this belief across our Company and down to the customer site level with a comprehensive safety program, safety training, and supporting a strong a safety culture.
People Driving Innovation
Robinson fosters our culture of customer service and innovation, and that leads to proactive, ongoing improvements in systems and services. We believe people drive excellence and continuous improvement. Our people's ideas pave the road to greater value for our customers and better and safer workplaces for our teams. Our strong, self-reliant teams are focused on our customers' performance goals. Through open communication, best practice sharing and high performance standards, we deliver the best service and solutions to our customers.
Service Delivery Framework
Our management systems use an integrated service delivery platform approach -- proven to deliver continuously improving results to our customers. The Service Delivery Framework (SDF) is based on defined goals and customer requirements, providing us with a consistent and reliable process to effectively meet customer goals and provide sustainable value to our customers in delivering site services.